Customer Voucher Terms & Conditions

Last Updated: 14 April 2020

The following Terms and Conditions (referred to as the “Agreement”) describe the terms and conditions that apply to use of the online voucher (the “Voucher”) issued by the platform (“Platform” or “Us”). This Agreement is between you, the customer (the “Customer”), and us, the Platform. By purchasing, accepting, or using a Voucher, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase a Voucher.


Your Voucher

The Voucher is not a debit or credit card. The Voucher is issued by Us. Live local and its affiliates bear no responsibility or liability for any Voucher, and you knowingly release Live local and its affiliates from any and all liability or claims of any nature whatsoever arising in connection with the Voucher.



Your Voucher is redeemable only for purchases from Us. Vouchers have no cash value and may not be redeemed for cash (except as required by law). A Voucher is not redeemable to purchase another Voucher or toward a previous purchase. You acknowledge that the ability to redeem the Voucher may be delayed or otherwise impacted due to closures, reduced hours, and other restrictions in place due to the COVID-19 (Coronavirus) outbreak.


Balance Inquiry

You may contact Us regarding your balance. The balance you receive when inquiring is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed.


Voucher Expiry

The Voucher expires 36 months from purchase date. No fees for inactivity or service fees apply to the Voucher.


Not Reloadable

A Voucher may not be reloaded with additional value.


No Refunds

No refunds are permitted with respect to the purchase of a Voucher. All sales of Voucher purchases are final.


Lost, Damaged, or Stolen Voucher; Unauthorized Use

A lost, damaged or stolen Voucher will not be replaced or replenished. We are not responsible for unauthorized Voucher use.


Resale and Reproduction Prohibited

You may not sell a Voucher or otherwise barter for its exchange. However, you may transfer a Voucher to another person for no monetary consideration (e.g., as a gift). Unauthorized or unlawful reproduction, resale, modification, or trade of a Voucher is prohibited.


Maximum Value.

You may not purchase or obtain multiple Voucher from Us with a value of more than $1,000 in any one day, whether through a single or multiple transactions.


Limitation of Liability

We make no warranties, express or implied, with respect to the voucher including, without limitation, any express or implied warranty or merchantability or fitness for a particular purpose. In the event that a voucher is non-functional, your sole remedy, our sole liability, shall be the replacement of such voucher. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation or certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you.


Changes to Agreement

We reserve the right to change this Agreement from time to time in our discretion without special notice to you (“Updated Terms”). Your use of a Voucher after we have provided you the Updated Terms (including by posting on our website or in our place of business, or by email) constitutes your agreement to the Updated Terms. The Updated Terms will be effective as of the time they are made available to you, or such later date as may be specified in the Updated Terms, and will apply to your use of a Voucher from that point forward. The date of the last update to this Agreement is always indicated near the top of the page and any change in the date of this Agreement shall constitute notice to you that the Agreement has changed.


Fraud/Violation of Terms

We reserve the right to refuse to honour, or to suspend or deactivate a Voucher where we suspect that the Voucher was obtained fraudulently, in violation of this Agreement, or in violation of applicable laws or other of our applicable terms and conditions.